An Arm and a Leg

‘An Arm and a Leg’: How to Fight Bogus Medical Bills Like a Bulldog

When a colleague brings a medical billing problem to human resources director Steve Benasso — he goes to battle. “I am a bulldog on this stuff,” he said. In this episode, Benasso tells how he does it.
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After Izzy Benasso had knee surgery, she and her dad received a letter from a surgical assistant giving notice that he “had been present” at the procedure.

The surgical assistant was out-of-network and seemed to be laying the groundwork to get the Benassos to pay his fee.

Steve Benasso wrote a letter right back, basically telling the guy to buzz off: He had no intention of paying the surgical assistant. Because the bill was a surprise, Benasso suggested that the surgical assistant try to get the money from the insurance company, or negotiate for some part of the knee surgeon’s payment.

Benasso first shared his story with KHN and NPR for the Bill of the Month series.

There are two explanations for Benasso’s chutzpah.

One: “Steve is the kind of person to check every receipt twice and argue over any discrepancies he finds,” his daughter said.

Two: He had lots of experience haggling over medical bills in particular. As a human resources director, he specializes in defending his colleagues against bogus bills and unfair insurance denials.

“I am a bulldog on this stuff,” he said. “I do it every month.”

In this episode, learn how Steve became such a bulldog, and the tips he has for the rest of us.

“An Arm and a Leg” is a co-production of KHN and Public Road Productions.

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Kaiser Health News (KHN) is a national health policy news service. It is an editorially independent program of the Henry J. Kaiser Family Foundation which is not affiliated with Kaiser Permanente.

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Kaiser Health News is a nonprofit news service covering health issues. It is an editorially independent program of the Kaiser Family Foundation, which is not affiliated with Kaiser Permanente.

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