An Arm and a Leg

‘An Arm And A Leg’: Angst And Advice From A Health Insurance Insider

A podcast listener who works in the health insurance industry says that when you’re trying to untangle a problem with your health insurance company ask the representative on the phone to slow down. And if need be, don’t hesitate to ask to speak with a supervisor.
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After hearing the story of Anna Davis Abel’s fight with her insurance company over testing related to COVID-19, we heard from a listener who has worked for a health insurance company for decades.

“I am shocked,” she wrote. In Davis Abel’s position, “I would be screaming from the rooftops.”

She added: “I have listened to all the episodes in this podcast, and there are times I come away feeling bad for working for the insurance company.”

We talked for Episode 6. In addition to angst, she had valuable insights and advice for anyone getting ready to call their insurance company with a tough question or two.

“SEASON-19” of “An Arm and a Leg” is a co-production of Kaiser Health News and Public Road Productions.

To keep in touch with “An Arm and a Leg,” subscribe to the newsletter. You can also follow the show on Facebook and Twitter. And if you’ve got stories to tell about the health care system, the producers would love to hear from you.

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Kaiser Health News (KHN) is a national health policy news service. It is an editorially independent program of the Henry J. Kaiser Family Foundation which is not affiliated with Kaiser Permanente.


Kaiser Health News is a nonprofit news service covering health issues. It is an editorially independent program of the Kaiser Family Foundation, which is not affiliated with Kaiser Permanente.

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